IT Service Desk Specialist - Bali (Canggu/Ubud/Denpasar)

Join Tilaka Nusa Technology as an IT Service Desk Specialist in beautiful Bali! This is your opportunity to provide exceptional Level 1 technical support to our valued clients while working in a dynamic, fast-paced environment. You’ll serve as the first point of contact for our clients' IT issues, ensuring their systems run smoothly and efficiently. With a team of experienced professionals, you’ll have the support you need to excel in your role.

At Tilaka Nusa Technology, we are committed to delivering top-notch IT services to our clients. Our team is dedicated to providing exceptional service and support, and we are looking for a talented IT Service Desk Specialist to join us in Bali. This role offers a unique opportunity to work in a beautiful and vibrant location while contributing to our clients' success.

As an IT Service Desk Specialist, you will be responsible for providing Level 1 technical support to our clients. You will handle a wide range of IT issues, from software and hardware problems to network and security concerns. With your expertise and dedication, you will ensure that our clients' IT systems are running smoothly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 technical support to clients, including troubleshooting hardware and software issues.
• Document and track IT incidents and service requests using our ticketing system (e.g., ServiceNow, Jira Service Management).
• Escalate complex issues to the appropriate technical teams for further resolution.
• Assist clients with password resets, account management, and basic network configurations.
• Monitor and maintain IT service levels and performance metrics.
• Stay updated with the latest IT trends and technologies to provide informed support to clients.
• Collaborate with internal teams to ensure seamless IT operations and support.
• Participate in on-call rotations to provide after-hours support as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Certifications such as CompTIA A+, CompTIA ITIL, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common IT applications (e.g., Microsoft Office, Google Workspace).
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait