Junior Client Services Analyst (Russian Speaking)

Join TDCX as a Junior Client Services Analyst (Russian Speaking) and become part of a dynamic team dedicated to delivering exceptional customer experiences in the banking and financial services sector. Based in the vibrant locations of Bali, this role offers a unique opportunity to work in a fast-paced environment while contributing to the growth of one of Indonesia's leading financial institutions.

As a Junior Client Services Analyst, you will work closely with clients to understand their needs and provide tailored solutions. You will use tools like Salesforce and Microsoft Office to manage client interactions, track performance metrics, and generate reports. This position is ideal for someone looking to build a career in client services with a focus on Russian-speaking markets.

📋 Tanggung Jawab Pekerjaan

• Assist in managing client relationships by providing exceptional customer service and support.
• Use Salesforce to track client interactions, update records, and manage client data.
• Generate and analyze reports using Microsoft Excel to provide insights into client performance and service delivery.
• Collaborate with the marketing team to develop and implement client engagement strategies.
• Assist in the development and maintenance of client service policies and procedures.
• Participate in training sessions to enhance your skills and knowledge in client services.
• Provide translations and interpretations for Russian-speaking clients when necessary.
• Contribute to the development of a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 1-2 years of experience in client services or a related field.
• Proficient in English and Russian, both written and spoken.
• Familiarity with Salesforce and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to travel to client locations as required.

🛠️ Keahlian

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