Guest Relations Officer - Travel Consultant (Bali Based)

Join Peponi Travel (PT Aku Bisa Liburan) as a Guest Relations Officer - Travel Consultant and become the heart of unforgettable travel experiences in Bali’s most vibrant destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

We are seeking a passionate and detail-oriented professional to join our team and provide exceptional guest services. As a Guest Relations Officer - Travel Consultant, you will be the face of our company, ensuring our guests have the best possible experience during their stay in Bali. This role offers a unique opportunity to work in a dynamic and fast-paced environment, while contributing to the growth and success of Peponi Travel.

In this role, you will be responsible for managing guest inquiries, reservations, and ensuring smooth check-in and check-out processes. You will also work closely with our team to provide personalized travel recommendations and assist guests with their travel needs. With your exceptional communication skills and deep knowledge of Bali, you will help create memorable experiences for our guests, making them feel at home in paradise.

📋 Tanggung Jawab Pekerjaan

• Manage guest inquiries and reservations, ensuring a seamless check-in and check-out process.
• Provide personalized travel recommendations and assist guests with their travel needs.
• Coordinate with the team to ensure all guest requests are met promptly and efficiently.
• Maintain accurate records of guest information and travel details using our in-house system.
• Promote our services and packages to guests, highlighting the unique experiences Bali has to offer.
• Handle guest complaints and concerns, resolving issues to ensure guest satisfaction.
• Assist in organizing and participating in team meetings and events.
• Stay updated with the latest travel trends and industry developments to enhance guest experiences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum of 2 years of experience in the travel and tourism industry, preferably in a guest relations or customer service role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Fluent in English and Bahasa Indonesia.
• Knowledge of Bali's culture, attractions, and local customs.
• Familiarity with travel management systems such as Sabre, Amadeus, or similar.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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